However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. The Service will automatically complete a sale if it receives any valid offer to purchase for any listing that remains in effect and available for purchase. I have to make travel plans. Enter in the correct address, and the package should be redirected to the right location. By providing payment details and choosing to complete the checkout process on our Service, you are agreeing for us to debit or authorize payment for the transaction via the Payment Method provided. I try to chat with people from AXS and they cant find mi transaction. You can get monitor and take more control of your shipments with our easy-to-use online tools and resources. Upon further review of your account I do see that your tickets for this event have been delivered to your AXS account. We have updated our list of supported web browsers. (United Kingdom) Well guide you through the process. 1. I am sorry to hear that your order was not received. 5. Additionally, you should check with the sender to see if they would like you to destroy the package if it is not deliverable, just in case the package contained anything valuable or confidential. If using the AXS App, click the person icon on the bottom of your screen to access your account info. All applicable fees and charges will be disclosed prior to completion of your purchase. Once you report the wrong delivery, a customer service representative will help resolve the issue by following the UPS Claims Management System guidelines and policies. Please review your tickets carefully, including date and location of the event and your seat selection, before completing your transaction. Certain events may have restricted delivery options, as well as delayed delivery windows (for example, tickets for online events will typically be delivered to your AXS account immediately following purchase), and tickets for certain live events may not be delivered until a date closer to the event). It may also include a request for a re-delivery after the initial delivery attempt fails due to a customer issue (such as incorrect address provided). Tickets and/or parking rights are also "locked" (not available) for a short time while customers complete their purchase. If you receive someone elses package, the best course of action would be to contact the sender and explain the situation. Holder consents to a search of their person and property and waives any claims against Releasees that may arise from such a search. I will not be using either Stubhub or AXS ever again. Create an AXS Coachella Fan account now or update your current AXS information here. You may also be linked to a third-party site, which is not affiliated with our Service. If the package still goes uncollected at that point, then the package will be returned to the sender. I asked to talk to a manager, but apparently one isn't available for ***** hours. If a customer does not complete their purchase, previously locked tickets and/or parking rights are released and made available for purchase. Changing the address on a UPS package is not something that you can do on your own. This response is final and will not be reevaluated. Thanks for signing up for the event guide! If you are unable to find tickets or parking rights, please check back again. What are the most common delivery methods? The live chat will connect you to a customer service representative, who can help answer any questions you may have. Thank you for contacting AXS. Police may also be able to use surveillance video and witness accounts to identify the perpetrator and prosecute any crime associated with the theft of the package. Changing your UPS delivery address typically does not cost anything, however if you need to change the address of a package that has already been shipped, additional charges may apply. For help with your AXS order/account . 2. After I gave them this information, I havent heard anything back in over a week. Note that Internet Explorer is no longer supported. Learn more aboutFedEx Delivery Manager. So I think the way they dealt with issue was unreasonable for me.The order number is 264095187.If you could help me with this issue, I'd be really grateful. I called as soon as I opened the package and saw that there was nothing (other than the paper) inside. Ticket Delivery. AXS is not responsible for the acts or omissions of any venue or Client. I asked for a refund. I even asked to speak to a manager and was refused to speak to one and the rude agent hung up on me. ******* will also be getting a complaint. I am just so upset. At the bottom, click Trash . Delivery change requested refers to a request from a customer to change the details of their delivery. If you need to change or correct a delivery address before the package is delivered, log in to your FedEx account, go to our tracking page, and follow these steps: You can also request to change the delivery address for your shipment through our mobile app. mail They asked for these documents to change a damn name. Terms and conditions of sites linked to by or from the Service may vary by site. We recommend that you review the official terms and conditions and other rules of each event and venue to which you hold tickets. Install the AXS app before your event. Additionally, if you have access to the UPS tracking number, you can enter the number in the Track & Manage section and enter your new address to verify the changes. PROMOTION RESTRICTIONS. What do I do? ***Premium members get two free confirmed 2-hour delivery window requests per year. Click-N-Ship. Sign in to your account on AXS.com or in the AXS app. We do not guarantee the suitability of any event for any particular age group, and events may contain language or content not suitable for children. The recipient will then have to contact UPS to arrange a suitable delivery. If you have not received your tickets five (5) days before the event for which you purchased, please contact us at [emailprotected] or 1-888-929-7849. . If you do not agree to pay the fees or charges associated with your purchase, you must cancel your transaction prior to completing it. Since the tickets were purchased via StubHub and you paid them for the tickets they are responsible for you getting reimbursed. I did all of this. We do not have any legal authority to complete a purchase on your behalf, and do not act as your agent. Scan the Delivery Notice to track it and find the nearby UPS Access Point location where it was delivered. It is also possible that the sender may ask you to send the package back to them. If the tickets are limited as described in, If there is an error in the pricing of a ticket offered for sale through our Service, we may cancel any listing, transfer and/or transaction all as more fully described in. Upon your payment in full, you shall be entitled to the tickets you have purchased. BBB is here to help. 2. When were my tickets mailed out? We act on behalf of a seller (our Client) when selling Primary tickets. A fee will be charged for additional requests. Refunds for Primary Ticket purchases are not available for suspended, postponed or rescheduled events, unless offered by the Client, or ifrequired by law (however, refunds are not typically available for Resale Ticket purchases if events are suspended, postponed or rescheduled, even if offered to the original purchaser). UPS will generally attempt to deliver a package three times before returning it to the sender. The tracking number states they were delivered to my mail box which is in a nest of boxes at *********** complex. tickets sold directly by the event organizer, promoter, sports team or venue that puts on the event) (each a Primary Ticket and collectively, the Primary Tickets) purchased on the Service are typically subject to a per-ticket convenience charge and a per-order handling or processing charge. Once you're logged in go to Orders and click on the order you want to update, scroll down and you should see an "Edit" button under shipping details. I contacted AXS to reissue new tickets and they state I have to drive 3 hours to retrieve via will call. if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[320,50],'remodelormove_com-narrow-sky-1','ezslot_30',168,'0','0'])};__ez_fad_position('div-gpt-ad-remodelormove_com-narrow-sky-1-0');if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[320,50],'remodelormove_com-narrow-sky-1','ezslot_31',168,'0','1'])};__ez_fad_position('div-gpt-ad-remodelormove_com-narrow-sky-1-0_1');.narrow-sky-1-multi-168{border:none!important;display:block!important;float:none!important;line-height:0;margin-bottom:7px!important;margin-left:auto!important;margin-right:auto!important;margin-top:7px!important;max-width:100%!important;min-height:50px;padding:0;text-align:center!important}Depending on what type of package it is, you may be able to return it to the sender free of charge or require them to pay the postage. 1,669 total complaints in the last 3 years. This happened on 3/19/2023. You also agree to pay any applicable sales or other taxes, including, but not limited to, any applicable admissions tax. All completed transactions are final, so please be sure that you have selected the proper event, tickets, or other items prior to completing your purchase.We or the Client have the right to reject or cancel any purchase, including if we suspect fraud or any other issues with payment or suspicious account activity or for other suspected violations of this Agreement or our Terms of Use. I discussed with AXS customer service about the refund issue, but they turned down the request and kept asking me to resell this ticket to others. Unfortunately, it is not possible to change a shipping address after an order has been shipped through UPS. **************************************************************************We apologize for the inconvenience. On April 1, 2023, I purchased two tickets from Stubhub for the event for $130.00. Delivery of the tickets shall be made in accordance with the Delivery of Tickets Section below. See the picture attached I shows the charge and the date. You can do this through the UPS website or by calling their customer service. If a buyer, seller or transferee breaches the terms of this Agreement, we may, in our discretion, cancel any listing, transfer and/or pending transaction associated with such buyer, seller or transferee. We do not guarantee that any online event will be available in any particular format or that an event will be compatible with any specific system, application, or device. Once your purchase has been completed, we will not exchange or refund your order, even if additional tickets or parking rights become available at a later date. If UPS will not pick up the package, you can drop it at a local UPS store or other shipping facility, with the senders address on the package. All photography, filming and other recordings of the event are PROHIBITED. Unfortunately this decision was not made by AXS, as AXS is solely a ticket Vendor. All information provided through the Service will be managed and processed in accordance with the Privacy Policy. If you do not receive your tickets by 4/28/23 please email us directly for ticket to be manually sent to you. RECORDING/PHOTOGRAPHY/OTHER RESTRICTIONS. At NO time BEFORE I purchased these tickets, was there any mention of not being able to transfer tickets until a specified date. Our Clients may potentially release additional tickets during presale, onsale, or any other time up to the day of the event. The ticket is valid only for the event, date, time, and seat location issued. Tickets for events may be sold through distribution points other than the Service, such as the venue or event organizer itself, which may have access to different tickets than are available on the Service. In most instances, tickets delivered via mobile delivery to your AXS account will not incur a delivery charge. On 3/20/23 I received the following email. The Service currently accepts various credit cards, debit cards, and digital methods of payment, such as PayPal (each, a Payment Method), and Payment Methods accepted on the Service may change over time. After calling several times to have them address my issue, nobody was able to help and they all gave me false hope and incorrect information. Failure to comply shall terminate Holders rights hereunder and authorize Client to withdraw the ticket, refuse admission, or eject the Holder, all without refund, and subject Holder to all available legal remedies. They need to release money from resales. . You also understand that you must comply with all laws, mandates, health orders and directives applicable to the event you attend. Be sure to inquire about the process for a return, as it can vary depending on the options available. You understand that you must comply with all applicable laws associated with the sale or purchase of tickets or the use of the Service, and for complying with all applicable ticket resale laws. x. SEARCH/NO EXPECTATION OF PRIVACY. If the package has already shipped, you can usually still update the address directly with the shipper. WE ARE NOT RESPONSIBLE FOR ANY ASPECT OF THIRD-PARTY WEB SITES, INCLUDING PURCHASES MADE ON THOSE SITES. We will comply with law enforcement requests and may provide them with all information you submit to us to assist in any investigation or prosecution they may conduct (without providing notice to you, unless otherwise required by law). Change My Address. She told me to avoid will-call at all cost bc it is a terribly long line and a nightmare (sorry!). Please read this Agreement carefully, because it is a contract that affects your legal rights. Copyright 1994- Purchases - GeneralYou must supply the required Payment Method and/or other personal information in order to complete your purchase.Upon your payment in full, you shall be entitled to the tickets you have purchased. In addition to the limitations set forth in the Terms of Use, which include a mandatory arbitration provision and a class action waiver provision, the following limitations of liability apply to any purchase or sale you make through the Service and any use of a ticket issued by the Service. So went to check my bank account and I was charge the $42 for the ticket. Selling Tickets Selling Basics, Help and Getting Paid Transfer Tickets Transfer Basics and Help Receive and Use Tickets Ticket Delivery, AXS Mobile ID, and more. Total was #****. Yes, police can investigate missing parcels. If we cancel a transaction because the buyer fails to remit payment for any reason, we are only obligated to return the tickets associated with such canceled transaction to the seller. if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,250],'remodelormove_com-leader-3','ezslot_24',164,'0','0'])};__ez_fad_position('div-gpt-ad-remodelormove_com-leader-3-0');if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,250],'remodelormove_com-leader-3','ezslot_25',164,'0','1'])};__ez_fad_position('div-gpt-ad-remodelormove_com-leader-3-0_1');.leader-3-multi-164{border:none!important;display:block!important;float:none!important;line-height:0;margin-bottom:7px!important;margin-left:auto!important;margin-right:auto!important;margin-top:7px!important;max-width:100%!important;min-height:250px;padding:0;text-align:center!important}If the package has been delivered to the wrong address and cannot be recovered, unfortunately you may need to reship the item and incur additional costs. I purchased the tickets almost ten months ago for approximately $500. You also agree that you are responsible, as a seller of tickets, for paying all taxes, if any, associated with your sale of tickets through the Service, and any fees we may impose on sellers related to the sale. AXS or our Client, as applicable, reserves the right to retain various fees and charges paid by buyers or sellers on our Service, even if an event is canceled and not rescheduled. Need a username? AXS was solely the method of delivery in this matter. There are no suggested results at this time. If you sell or transfer tickets, you are responsible for ensuring that your transactions do not violate any applicable law, or any rules or restrictions placed on the ticket and disclosed to you at the time of purchase. If we suspect, in our sole discretion, fraudulent or other illegal activity (whether from the buyer or seller of any transaction). Verification of information may be required prior to the acknowledgment or completion of any purchase. 6 Reply noturavgscientist 24 days ago That works thank you!! If the address cannot be corrected, the package will need to be returned. However, you should contact the sender and let them know about their mistake so that they can re-route or resend the package to the correct address. Holder understands and agrees that there are certain risks of injury, illness and/or death of entering the venue and/or attending the event, including, without limitation, objects flying into the spectator area during an event, special effects at an event, acts or omissions of other spectators and risks related to to the novel coronavirus SARS-CoV-2 and any resulting disease (together with any mutation, adaptation or variation thereof, COVID-19). If you missed a delivery, you received a UPS Delivery Notice letting you know that your driver was unable to deliver your package. If the package has already been sent, unfortunately it is not possible to change the address and the sender will need to make arrangements for the package to be returned and re-sent to a different address. 4. If you are unable to provide this information, the box office may refuse to provide your tickets to you, and we will not be responsible for your inability to enter the event. This does not apply to "Adult Signature Required" deliveries. The tickets were canceled due to fraudulent activity on the part of the original purchaser (the person who transferred the tickets to you). If the recipient is not home, the driver will look for a safe place to leave the package, such as a porch, garage, or with a neighbour. Depending on the situation, you may need to contact the sender of the package to confirm the change. I have sent the company numerous emails on an approximate date Id receive the tickets on. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. To begin, contact UPS directly and speak to a customer service representative. **SurePost packages are upgraded to UPS Ground, which are delivered by UPS, not the U.S. Event date, time, talent, participants and rosters are subject to change without notice. Information sent to the email address you provide will be deemed to be delivered to you, regardless whether you check your email, provide an incorrect address, or if the message is marked as junk or spam., Assumption of Risk, Waiver & Limitation of Liability. Holder covenants not to sue any of Releasees for use of Personage as provided herein. They take your money instantly and hold on to it, charge ridiculous fees upfront and additional high fees for resale. x, Hello! The event is copyrighted, and Holder agrees not to transmit, distribute or sell (or aid in such activity), in any media now or hereafter existing, any description, account, picture, video, audio or other form of exploitation or reproduction of the event without Releasees written consent. You can access the help page through the main page and then look for the Chat with a Representative option. By using a ticket to enter the event listed on the ticket the holder of the ticket agrees to the terms stated in this Agreement on behalf of themselves and any accompanying minor (collectively Holder). E-mail address is required to create an account. After this horrible customer service experience, I'm debating whether I should just take this issue up through my AMEX card and not go to the festival. I did not approve a second charge they're impossible to get a hold of idk what else to do. Thank you for contacting AXS. *Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. Additionally, you agree to comply with these conditions and all applicable laws, statutes, ordinances and regulations regarding the use of the Service, listing of tickets for sale, solicitation of offers for purchase and the resale of tickets. Police will gather the necessary information and investigate the circumstances of the missing parcel in order to determine if it was stolen, or if it was simply delayed, lost or misdirected. Depending on the outcome of the police investigation, they may be able to provide a resolution or lead to the recovery of the package. We partner with multiple Venues, Clients and Promoters that create the events that our consumers attend. If we deem, in our sole discretion, that a listing, transfer and/or transaction violates the law, this Agreement or the terms and conditions or other rules of our Client, we may cancel such listing, transfer and/or transaction. After spending a couple of hours taking this issue up with AXS, I am told "We do not send out empty boxes" and that the best they can do for me is have me pick up my replacement wristband at will-call. I offered to pay for ***** over night but they refuse. To the fullest extent permitted by applicable laws, none of the Releasees are or will be responsible or liable to you or to any third party for, and you expressly waive all rights to seek, any indirect, incidental, consequential, special, exemplary, punitive or other damages under any theory of liability, arising out of or relating in any way to the Service, transactions made through the Service, and/or materials contained on the Service, or the event (even if we or Client have been advised of the possibility of such loss or damages, or such loss or damages were reasonably foreseeable). Members have the option to have deliveries brought to a different address, be delivered on a different day or pick up deliveries at a UPS location, as well as tell your UPS driver where to leave packages when you aren't home. Im not getting an option to change my delivery. In some instances, the sale transaction for the Service may be processed by our Client directly using their own payment processor, and in these cases the charge listed on your statement may list our Clients or the venues name. com/help. This Agreement is incorporated into the Terms of Use and, in addition to the Privacy Policy, the following terms and conditions (this Agreement) apply to all listings and transactions on the Service and sale or use of tickets issued via the Service, whether issued by AXS or Clients. I ordered my wristband for the first weekend of the *********** Jazz Fest and had it mailed to me by the specific instructions of my friend. The venue shall have the right, without refund of any amount paid, to refuse admission to, or eject, any person whose conduct Client or the venue deems disorderly or improper, who uses inappropriate, vulgar or abusive language, who fails to provide proper identification, or who fails to comply with any other rules adopted by the Client or venue. Any personally-identifiable information (including, but not limited to, street address, phone numbers, or email addresses); JavaScript or any other scripting language; If we or our Client revokes any tickets, Primary Ticket and Resale Ticket listings concerning such tickets and related rights (such as parking) will be canceled. Get Shipping Help. See below for additional terms and conditions related to your purchase, including those in Event Cancellations/Postponements, below. Once you're signed in, select Accept Transfer. Use our quick tools to find locations, calculate prices, look up a ZIP Code, and get Track & Confirm info. Please note that if an opening act or guest artist is changed or canceled, the event is not considered canceled and you will not be entitled to a refund or exchange. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. Members are charged an additional fee for each confirmed 2-hour delivery window request. Occasionally, we receive incorrect billing or Payment Method information for an order that can delay processing and delivery. Tell the driver where to leave the package. Supercharge your business shipping with total visibility and control. Holder acknowledges they have no privacy expectation in connection with attendance at the Event. To do this, sign in to the account where you shipped the package, select the tracking number, and then select Change Delivery Address. With UPS Delivery Intercept, you can conveniently request delivery changes for packages you sent, prior to the first delivery attempt. Service Alert Due to Situation in Ukraine. The updated address must be within the same country of origin as the original address, and the package must not have left the facility yet in order for the address to be changed. In order to collect your tickets at the box office, you will be asked for order confirmation, proof of identity and the Payment Method used for the transaction. By entering the venue/event, you voluntarily assume all risks related to exposure to COVID-19 and confirm that you will adhere to local quarantine requirements and public health guidelines, including but not limited to the CDC quarantine guidelines available at https://www.cdc.gov/coronavirus/2019-ncov/if-you-are-sick/quarantine.html. **SurePost packages are upgraded to UPS Ground, which are delivered by UPS, not the U.S. Dont see what youre looking for? This means that you agree that we will have authority to conclude a sale of your tickets to a buyer on your behalf once you have told us to list the corresponding tickets for resale. An adult must sign for these packages at the time of delivery. I understand your frustration with this matter at this time the only method of delivery available for this event is Will Call. Holder also understands that at an event, the Holder assumes and bears all risks of inclement weather or force majeure events (including injury or cancellation). In these cases, customer service will attempt to contact you, using the information we have on file. In general, it is not illegal to keep a package that was wrongly delivered to you. If you decide to purchase tickets, merchandise, parking or other items via the Service, you agree to pay, in addition to the price for the tickets or other items, other fees and charges that we impose or collect on behalf of our Clients, or that our Clients collect, such as convenience fees, handling fees, delivery fees and any other miscellaneous fees. Make sure your friend registers their own wristband. Holder grants venue permission to utilize their name, image, voice, actions, statements and likeness (collectively, Personage) in any form, format, media, display or other use made of, or at, the event in any medium, whether known or hereinafter created, or context for any purpose, including commercial, without further authorization from or compensation to Holder. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. Tickets may not be resold or offered for resale in violation of posted restrictions, or in violation of law or regulation. Members are charged an additional fee for each confirmed 2-hour delivery window request. There is no charge for members with a UAP Preference to redirect all packages directly to a UPS Access Point location. If there is an issue with the recipient not being able to collect the package within that five-day period, they may be able to request an extension online. Some shippers restrict the ability to change your delivery. By entering the venue for the event, each Holder agrees to the following: Each Holder agrees to comply with the following terms and conditions regarding tickets and attendance at an event: If you have any questions regarding this Agreement, please contact us at [emailprotected] or by mail at: AXS GROUP LLC425 West 11th Street, Suite 100Los Angeles, CA 90015Attn: Purchase Agreement - AXS888.929.7849. You are solely responsible for making a purchase, based on the information provided on our Service. I contacted *** and **** to no avail. If customer service is unable to reach you after its initial attempt, the Service may cancel your order and release your tickets or Rights without further notice to you. If an event is canceled (without being rescheduled), listings for tickets to such event will be terminated. Note that complaint text that is displayed might not represent all complaints filed with BBB. This includes entering the wrong information when the package was shipped, such as an incorrect street address or zip code. ***Premium members get two free confirmed 2-hour delivery window requests per year. You can request delivery changes online through your shipping history and the tracking page, WorldShip, UPS CampusShip, or Quantum View. Both you and the receiver can use the packages tracking number to check the status of the intercept request. We act on your behalf, as seller, when listing or reselling tickets. If you purchase tickets to an online event, we do not guarantee that your device or network will have the necessary bandwidth or capabilities to stream the event at a suitable speed, and you bear all risk with regard to such transmission. We cannot offer a refund as AXS purchase policy and the event promotion team state that all sales are final. Once the package leaves the facility, it will remain en route using the address you initially provided.
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