https://esllab.b-cdn.net/audio/mp3/flight.mp3. A: John Sandals. xXK6W^)"`u =l@EOimy,Y Zk873/ _h>in/o{kZho~nM_Z~ &=>^d1{g -*j6@H!OqQO 7Xzt`"& ;;v's6\fu82, I'm Michelle, at your service. Is it ok? B: Hi, Mr. Sandals. Travel Agent: It leaves Salt Lake City at 10:00 AM, arriving in New York at 4:35 PM, then transferring to flight 90 at 5:55 PM, and arriving in Helsinki at 8:30 AM the next day. Calling Diner: Thats doable. I'm Michelle, at your service. PS: IMPORTANT! You provide us with your restaurants most frequently asked questions and answers; key information such as location, hours of operation and website information; and the contact numbers for the general manager, catering/event coordinator and emergency service technicians. 2017-2023 Lingua.com. The action you just performed triggered the security solution. Below is acall center script exampleshowcasing some of the services we can provide to your restaurant. Hotel: Should you have any questions or requests, please dial 'O' from your room. Let me check and see what rooms are available. May I help you? How may I help you? B: Very good. The complete conversation between the man making the reservation and the hotel receptionist is included. Do you prefer a smoking or nonsmoking room? 2. I thought it's a great preparation for you! Click here to watch the full version of this mock call with detailed explanations: https://youtu.be/v7ZyTTnt2D8Here's an uninterrupted version of a booking m. Lonnie <> Keep the Caller on the line while the authorities try to reach the location. Calling Diner: Wow, that sounds incredible. I also want to hear your input about the call and to help you learn to evaluate and assess calls. - Thank you. We hope that this insider information andcall center script exampleshowcases the virtual services we can bring to your restaurant. ),} +C\MCs. Nonsmoking. A: Certainly. HOW CAN I HELP YOU? Here at A Courteous Communications we offer affordable rates with no long-term commitment required. Receptionist: Check-in for you on Friday can be any time after 3:00 p.m. Check-out will be on Sunday before noon. Calling Diner: Oh wow, that would be great. First things first, we want to help you get a general idea of how a restaurant answering service works for your establishment. Mr. Abrams: My wife and I will be visiting the city, but a room with one bed will be just fine. Guest: Why not? Im flying to Helsinki, Finland. B: No problem at all. B: Fantastic! B: Hi, Mr. Sandals. It is Hotel ABC. There are countless benefits that you receive as a restaurateur when you decide to bring in a professional team dedicated to answering your incoming calls. My name is Michelle. I see. We look forward to seeing you in New York! B: The price per night is $308. Let me check and see what rooms are available. By the way, how much is it? Give us a call at 1-800-785-6161 to speak with an account specialist and get your custom quote today. A: That'll be no problem. Caller: Alright. B: That won't be a problem. Calling Diner: Possibly, my wife and I are in town on vacation and are looking at restaurants provided by our hotel. Reservation Officer: Sure Madam. I plan to be there in April from the 14th to the 17th. Here at A Courteous Communications, we have state of the art technology and software that allows us to synch up to your reservation book. The call should look something like this: Introduction (5%): Answer the phone in a professional manner. I hope sir will be surprised and happy. Watch popular content from the following creators: Beauty and the Best (@beautyandthebest100), Beauty and the Best (@beautyandthebest100), Sam Jarman(@sam_jarman), Sammie Kahkola(@sammiekahkola), John Liang(@johnsfinancetips) . Making a Hotel Reservation in English - Dialogue Hotel Reservation Receptionist: Good afternoon! Carefully look at their dialogues: Hotel Receptionist: Good Evening. John says to break up the phone call into four main sections. Practice the Conversations of This Topic with Mike, HOME Copyright 2023. Hotel Receptionist: Sure, madam. Customer Service Call Scripts for Handling Several Customers at the Same Time. B: Sir, I'm Michelle, and I run the front desk. FILE TO DOWNLOAD OR INTEGRATE Outbound Sales Call Script Templates Download as PDF Download as Word Doc Download as Google Doc 1. Explore the latest videos from hashtags: # . That's S A N D A L S. N4dq6FVni8E1^ms[B3O8tXw@'FZM/$vL51DD. HANDLING RESERVATION CALL | HOTEL RESERVATION - YouTube 0:00 / 4:06 HANDLING RESERVATION CALL | HOTEL RESERVATION 5,027 views Dec 15, 2020 67 Dislike Share Save maricrisvm 806. B: I'm happy to hear that, sir. Oh, and Id like the cheapest flight available. 2. - You'll have to be at West London Air Terminal by 6.00 am at the latest. And could I have your name please? Click to reveal FB PAGE: http://fb.com/reaninjaFB GROUP: http://bit.ly/CCN-FB-Group-NewbiesMY PERSONAL CHANNELS: VLOG: http://youtube.com/ReaAlducente07INSTAGRAM: http://instagram.com/reagenes---MUSIC: https://www.soundcloud.com/iksonhttps://www.bensound.comIf you like this kind of content, please consider subscribing to my YouTube channel and sharing it with people you think can benefit. Hotel Clerk: How do you spell your last name, Mr. Maexner? GUEST: I'D LIKE TO RESERVE A ROOM FOR TWO PLEASE. Miss Walker: Hi Cherry, this is Ricca Walker of Sakura Financial Life. 43 0 obj <>stream 2 Hotel Conversation in English Room Reservation Dialogues, Our Non English speaking hotel and restaurant workers really like our, Script 1 Successful Hotel Room Reservation Conversation in English, Script 2 Unsuccessful Hotel Room Reservation Conversation in English, F & B Service Training Manual with 225 SOP, Hotel Housekeeping Training Manual with 150 SOP, Encyclopedia of Hotel Management Terminology, Secrets of Successful Guest Complaint Handling in Hotel & Restaurant, 225 Food & Beverage Service Power Point Presentation Collection, 231 Hotel Front Office Power Point Presentations, 150 Hotel Housekeeping Power Point Presentation Collection, English for Hotel Restaurant Workers Powerpoint Presentations, Job description of a hotel telephone operator, Hotel Room Reservation Dialogues between Front Office Agent or Receptionist and Guest Practical Conversation, What is Continental Breakfast Ultimate Guide, Dialogue Offering Conference Facilities, Hotel Housekeeping Conversation: English Dialogue, Dialogue: Couple Comes in Restaurant Without Reservation, Dialogue: Guest Becomes Angry for Extra Charge. Guest: Well, a double-bedded room with AC and other facilities at least. This is Capitol Hotels in Washington, D.C. How may I help you? Our prices are now slightly higher. Save my name, email, and website in this browser for the next time I comment. To start, we will prepare our award winning lobster bisque, followed by our signature cut prime New York strip and for dessert, a perfectly prepared Crme Brle. hbbd``b`$c`~" $ZR #JbF u Could you tell me when you need the room? 2. I will also be sure to include our address so you can find us easily. : Good morning sir. Our call center agents will be trained on this information in order to properly assist your calling guests. Hotel Receptionist: You are most welcome, madam. Guest: Great. Receptionist: We can handle payment upon your arrival on Friday. Knowledge Base/ Mock Call Scenario Hotel Reservation The hotel is a 5 minute drive to the CCV Mall and Souvenirs. Salespeople (especially outbound sales) will always make phone calls, so it's important to keep this skill sharp. I HAVE A NEW WEBSITE. Would you like me to book a reservation for you and your party for a specific time? Hotel: At midday, sir. Thank you so much. 504K views 1 year ago Mock Call #9: Hotel Reservation. Could I have your name, please? After reading thiscall center script example, we are hopeful that you will be hungry to have a virtual hostess standing by to assist your calling guests. If you're the agent, what will you do differently? Listen to the recording on hotel reservations and read along with the conversation. B: Good! Calling Diner: Perfect and thanks for your help. Travel Agent: It's only $980. Hotel Receptionist: So, a double room is booked for you MS. Stephany Rose from 5th April for 5 days with the hill view. "Hotel Reservation - Script" Back to Listening Activity Back to Easy Quizzes Listening Exercise Listen to the recording on hotel reservations and read along with the conversation. Is there anything else that you need at this point in time? Caller: And what are thedepartureand arrival times for each of those flights? Also, do you have a dress code? Would you like a smoking or nonsmoking room? My name is John Sandals. What is it? May I have your full name, please? Tanya That's Friday, the 27th? B: Hi, sir. Do you prefer a room with the view of the swimming pool or the hill madam? A: I need to reserve a room. Review the key vocabulary and the sample sentences. Virtual Hostess: Our dining room dress code is smart casual. A: Hi there, I want to reserve a hotel room. B: Okay, Mr. Sandals. The hotel stay also includes breakfast. All of the following are amenities the hotel offers its guests except: At what time can Mr. Abrams check into the hotel on Friday? B: That's no problem at all. Spellman, and your address is 5017 Broadway Woodside, New York (NY), 1137, and. Hotel Receptionist: I repeat917494-4476. Virtual Hostess: Thank you, Ted. I have also included the product knowledge so you can train yourself to think like a call center agent. Performance & security by Cloudflare. Will that be OK? Thank you so much for choosing our hotel, sir! A: My plans are to be there April 14th to the 17th. B: That is what I am here for. Is there anything else I can help you with? 1. :) Thanks so much for watching. f&!bLEL `'E9xq A: That sounds fine to me. is closed for the season. Randall Davis. B: Perhaps you didn't know that we have new room rates. May I help you? We look forward to seeing you then! Here are eight best practices for providing great customer experiences. Travel Agent: Well, the price for the flight is almost double the price you would pay if you leave the day before. Love you! Now, is a queen-size bed okay? Do you have any vacancies? All rights reserved. This is Cherry speaking, how may I help you today? Gender: Male or Female. I would like to make reservations, please. Here at A Courteous Communications we offer affordable rates with no long-term commitment required. B: Each night will be $308. Tanya What are the dates you will be visiting with us? STANDARD ROOM- $100 TV, cable channels & WIFI Mini bar and refrigerator Double bed (fits 2 people) No kitchen No swimming pool PREMIER ROOM- $250 TV, cable channels & WIFI Mini bar and refrigerator King bed (fits 4 people) With Kitchen You then forward your calls to a designated phone number and all of your incoming calls are rerouted to our digital call center. :)WATCH THE ENTIRE PLAYLIST HERE: https://www.youtube.com/playlist?list=PLpEXFgzuDIjCoZSWMqX2joP0FDL24h7u6Here are the guide questions (also on pinned comment): 1. A: I hate cigarettes! Step-2: Greet the guest properly. B: Great, Mr. Sandals. Well, lets go with that. CALL CENTER MOCK CALLS SCRIPT SAMPLE 2 - EMERGENCY HOTLINE. Reservation Officer: Sure madam. Travel Commercial Voice Over Script Example 1: The Center of Travel.com. This week the chef has a three-course special on the menu. How much is a room? All Rights Reserved. Travel Agent: Okay. 3. Review the key vocabulary and the sample sentences. Caller: Yeah? You can email the site owner to let them know you were blocked. November 25, 2019 at 8:18 pm . Review the key vocabulary and the sample sentences. Try to understand this conversation: Guest: "I want to make a reservation" After a reservation is booked, we will add the customer information into your calendar and we can even send a notification via text or email to the appropriate shift manager. Kindly email me so that I can help you right away: reagene.biz@gmail.com THANK YOU!! Dont worry. A: I need a room for a few days. Guest: Can you give me name and phone number of a mid-range hotel where I may get single room on that day? Would you prefer smoking or nonsmoking? Receptionist: I am glad that I could help you today. Let me see here. lets them know that it doesn't matter that you don't know the answer because you're going to do whatever it takes to find out for them. endstream endobj startxref Mr. Abrams: Hi, Id like to schedule a reservation for this upcoming weekend from Friday night until Sunday. Man: Well, how much is the non-smoking room on the 20th? Guest: That is so kind of you. How may I assist you?" Step-3: In this stage be sure about the name and when guest wants to check in and check out. But if you don't travel on the coach you should arrive at the airport before 8.30am. An online hotel reservation form is used to track bookings and manage reservations through a hotel's website. Script 1 - Successful Hotel Room Reservation Conversation in English Background: The receptionist of Hotel XYZ is talking over telephone to a guest regarding a possible room reservation. We look forward to seeing you! Repeat A: Hi there, I want to reserve a hotel room. Please tell me the days you'll be here. Review the key vocabulary and the sample sentences. A: I'll be there in April: Friday through Monday, the 14th through the 17th. Receptionist: Sure! MAY I KNOW WHOSE ON THE LINE? We dont have any single room vacant at that moment. Please note the number. What days do you need that reservation, sir? When working with more than one customer at the same time, you don't want to give them the impression that you're rushed or talking to multiple people. B: That should be no problem. Virtual Hostess: We most certainly are, Ted. What time do you close tonight? Step 2: Empathize, apologize or assure (whichever applies). This is Capitol Hotels in Washington, D.C. How may I help you? The reservation includes only breakfast Hotel Reservation Dialogues These are two Hotel Reservation dialogues that can help you create your own. Focus on One Sales Strategy at a Time to Prevent Overwhelming Sales Reps Be assured that we will also decorate the room in best possible way. I can text you our address so that you can easily find us with a Google maps if youd like. Situation: The caller heard some gun shots, and saw people running from his neighbor's house. May I have your name, please? This allows your new virtual hostess team to book and handle reservations in real-time. RA: Certainly ma'am, May I first know your name ma'am and where you are calling from? Alex Thank you. Carefully look at their dialogues: Hotel Receptionist: Good Evening. Client: The Center of Travel.com. STEP 4 - Finish with a courteous call-closing statement. https://esllab.b-cdn.net/audio/mp3/hotel1.mp3. We look forward to seeing you in New York! B: Great! And, uh, Id like to request avegetarianmeal. But unfortunately the hotel is fully occupied and no room is available. A: I have no problem with that. Agent: Okay Mr. Torres, your reservation code is R143. TMP HOTEL ROOM RESERVATION. I will send your reservation confirmation to T-R-O-B-I-N-S-O-N at X mailbox dot com. Caller: Whoo. Travel Agent: Freedom Travel. All rights reserved. Would you like to make a reservation? Travel Agent: Well, the price for the flight is almost double the price you would pay if you leave the day before. B: Thank you so much, Mr. Sandals. Whether you own or manage a hotel, motel, or hostel, streamline your booking process with our free Hotel Reservation Form template. Your reservation is confirmed. Tess, speaking, How can I help you? Guest: Ok, and what time is check-out? For how long does Mr. Abrams plan on staying at the hotel? [Okay] And when will you be returning? Mr. Abrams: Okay, thats fine. B: Okay, sir, let me reserve those dates, there. All we need now is a phone number. It was a pleasure. What's the actual price? If your calling guest has a message for a specific department or employee, we will text or email the message to the recipient immediately after hanging up. Job description: The Center of Travel dot com is a travel site that prides itself on providing a one-stop-shop for travel needs. Well, let's go with that. STEP 1 - Briefly summarise what has been accomplished on the call. But I like nature most. Would you care for a room with a balcony? B: We recently changed many things here, sir, including our prices. See you again! You can cancel up to five days in advance and we will refund your deposit. Hotel XYZ (Name of the Hotel), Reception. AGENT: ALRIGHT! What time should I arrive at the airport? Guest: Oh both are nice. Your room tariff will be US $90 per night including taxes with the complementary breakfast at our ABC (Name of the restaurant) restaurant. U[w[.9{x-sb05xj/6v2v~@l." OCo\=,d{fDJsdLNsaGadFr&y15GRp:tLpv`x_bQ 'btOEJ-'x I'm glad we could take care of that for you, [Customer Name]. Here we will share 2 real life scenario. I guess hill view will be splendid. Mr. Abrams: Thank you! Yes, but you will have to confirm this reservation at least two hours before departure time. Thank you for flying with us at Net Jet. Welcome to the Westin Hotel C: Hi, Good morning. B: Not a problem. A: Of course! Caller: Well. (GEMS)4. (866) 655-6000, 2023 A Courteous Communications, All Rights Reserved |Privacy Policy|Terms & Conditions|DPA|Conditions of Use, Why You Need a Virtual Office Receptionist, The Importance of an Answering Service During the, The Importance of an Answering Service During the Holidays, How Social Media Has Changed Customer Service, The Benefits of Keeping Your Employees Happy. Let me check what flights areavailable. Hotel Receptionist: Sure madam. First, are you guys offering any dinner specials this week? This form will provide you with the travel details, accommodation information with your . is hosting a convention. In our todays Hotel conversation in English guide, we will share dialogue between guest and receptionist. Right? Bill Oh excellent. Man: Oh, thats a little too expensive for me. Reservation Officer: Its my pleaser madam. HOTEL RESERVATION SCRIPT RESERVATION AGENT = RA, RESERVATION CLERK=RC, GUEST=G RA: Hello Good Morning this is Zerah from R and A Hotel in Manila City, what can I do for you? B: It'll be $308 nightly. Allow us to walk you through how we answer calls for restaurants so you can fully understand key guest services that we bring to the table. Just give me a minute, let me check. A: Possibly. Caller: Whoo. What is yourdestination? Guest: Ok. #CancellationOfReservation #HotelReservation #FrontOfficeOperations to inquire about available rooms. A: I need a hotel room. RESERVATION SCRIPT STARRING BY : NAUFAL AS RECEPTIONIST HOTEL NETI AS RECEPTIONIST AIRLINES NELLEUS AS HEAD OF OB R. YOGI AS OB RIJKI AS HUSBAND OF ANGGUN ANGGUN AS WIFE OF RIJKI AS MANAGER Segemen 1 ( On the phone ) Receptionist : Good morning, Antik hotel. It is a mid-range hotel. A: My name is John Sandals. may I help you ? %PDF-1.4 This is a booking mock call recording with a detailed, step by step explanation for each part of the call flow. Background: The receptionist of Hotel XYZ is talking over telephone to a guest regarding a possible room reservation. Step 3: Confirm the customer's account (if applicable). Nonsmoking. Cloned 30,075. B: That'll be nonsmoking. Whenever a guest calls your restaurant, your new virtual hostess team will answer their call according to your exact specifications. Hmm, hmm . Do you mind, sir? (After few seconds) Yes, a few double bedded rooms are still vacant on 5th April. MOCK CALL PRACTICE: Hotel Reservation | Interactive Session 5. . Please answer the following questions of understanding: What is the name of the hotel where Mr. Abrams plans on staying? Guest: Ok, thanks. Alex Okay. Here are your tickets. B: Nonsmoking. Must collect our Professional spoken English guide English for Hotel and Restaurant Workers for hundreds of real life hotel dialogues, English vocabulary and spoken lessons. Guest: Yes, thats right. 2. Bill Thank you. What kind of room does Mr. Abrams request to stay in? Randall Davis. A: How much per night are we talking about? PLS. Diego Guerra says: This is awesome, you are really talented, it is like a real scene. HANDLING RESERVATION CALL | LPU-Batangas | SydneyVB_ MOCK CALL PRACTICE: Basic Browser Troubleshooting | Interactive Session. Caller: Alright. Hotel Clerk: $80 dollars, plus the 10% room tax. The guest wants to reserve room for her husband.
Redding City Council Members,
What Does Pay Mod Generated Mean In Dts,
Dennis Lacewell And Melissa Harris,
Shih Tzu Puppies For Sale In Michigan Craigslist,
Articles M
